The same questions all day
Hours, menus, allergens, parking and accessibility: answering one by one pulls your team away at the worst time, during service.
The AI that answers your guests. In your name.
Menus, hours, allergens, directions and private events: Repply answers guest questions 24/7 in your restaurant’s voice—and turns every conversation into a booking.
Book a demo Guided setup · No commitment
Live Answered in 7s
Instagram question · 12:30 pm
“Do you have gluten-free options?” → answer + booking suggestion.
The right answer, right when the guest decides.
< 10 s
to respond
24/7
even outside service hours
30+
connected tools
4 channels
unified in one place
The answer
What is customer service AI for restaurants?
Customer service AI for restaurants automatically answers guest questions about menus, hours, allergens, directions and private events by phone, Instagram and WhatsApp, 24/7 and in the restaurant’s voice. It follows the restaurant’s instructions, guides guests toward a booking and alerts the team when human help is needed. Repply centralizes every conversation in one interface.
The cost of silence
An unanswered question means one less booking.
Guests ask questions before booking. If they wait too long or receive a cold response, they close the conversation and choose somewhere else.
An unanswered question creates doubt
A guest who cannot get the information they need rarely books anyway. They close the conversation and move on to another restaurant.
Tone matters as much as the answer
A cold or generic response harms your image. Repply responds in your restaurant’s voice every time.
Try it yourself
Experience what your guests do.
Ask the Bocca Mar restaurant a question and experience a real Repply conversation.
Try it at Bocca MarWhat you need to know.
Which questions can the AI answer?
Menus and specials, hours, allergens, directions and parking, pets, terraces and payment methods. You define the instructions and Repply follows them precisely.
Does the AI answer in my restaurant’s voice?
Yes. You provide simple guidance about your style and rules, and the AI responds naturally as your team would, without robotic language.
What happens if the AI does not know the answer?
For uncertain or sensitive requests, Repply alerts your team so they can take over without leaving the guest unanswered.
Which channels can the AI answer?
Phone for missed calls, Instagram, WhatsApp and web chat—all centralized in one interface.
Repply answers while your team stays present in the dining room.
Less hesitation. More guests through the door.
Book a demoGuided setup · No commitment